Excellent Customer Service

June 30, 2010 by · Leave a Comment 

“First, let me shower a few kudos on David Cox and his men.  Of course, David is always a great representative for your company and wonderful to work with, but on this occasion I think he went beyond his regular level of great service.  When I asked him to help me with the electrical problem on Sunday before we knew about the theft, he was quick to respond and came in a with a “can do” attitude.  He made it clear that he would do whatever was necessary to get us operating for Monday morning.  When we later determined the full extent of the loss and the level of work required to repair the service, David was still committed to getting it done and I would tell that he was already trying to figure out how to do it right.

The work David and his men did on Monday to get us back in operation under the extreme heat conditions and short notice was bordering on miraculous.  He delivered as promised and limited the impact on our operations during the critical end of month, end of quarter sales period.

The support your men provided to our company on this particular occasion, and countless times in the past, is a perfect example of why I develop such close and loyal business relationships with my key vendors.  Please convey my sincere gratitude to David and his men on a job well done!”

Signed,  Happy Customer Gene